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The PAX Points Program - Terms and Conditions

This page contains a list of Frequently Asked Questions regarding the Terms and Conditions of the PAX Points Program. This is a volunteer appreciation program offered in partnership. Thank you for doing your part which allows us to do our part to appreciate your generous contribution to PAX.

To participate in the PAX Points Program you must have volunteered at least once at a qualifying intro event or weekend workshop, and you must send an email to enroll in the program.

PAX Programs Incorporated reserves the right to change these terms and conditions at anytime.

Read through all of the information, or click on any of the questions listed below to go straight to the answer you need.

Thank you for all that you do for PAX!



How do I earn PAX Points?

Earning PAX Points is very simple - all you need to do is serve as a volunteer at a qualifying intro event or weekend workshop. You must enroll for the PAX Points program within one week of your service to earn PAX Points for volunteering.

PAX Points are given to our volunteers to show our appreciation for what they contribute to our workshops. However, there are things that detract from a workshop, and your partnership is needed in avoiding these practices:

  • Showing up late and/or leaving before all tasks are complete at the end of the event or workshop.
  • Inappropriate dress (examples include jeans, sneakers, very revealing attire or sweats)
  • Operating like a reviewer instead of a volunteer (examples include taking notes, or unwillingness to do tasks that involve being outside the workshop room
  • Text messaging while in the workshop room

Volunteers who do not contribute to the production and space of a workshop or event will not be given PAX Points. The space of our workshops and events is very important - we count on the partnership of our volunteers to preserve this.

You will not earn PAX Points for volunteering until you have enrolled in the PAX Points Program. To enroll in the PAX Points Program, please see the instructions below.

How do I volunteer?

Begin by listening to the recorded basic information on our website: understandmen.com/getinvolved/volunteering.html

Next, send an email to volunteer@understandmen.com with your full name and the city where you are interested in volunteering. The Volunteer Coordinator for your region will respond to you and add your name to the database for the region. Periodically, you will receive emails about opportunities to volunteer at upcoming workshops. Respond to the email if you are available and the Volunteer Coordinator will reply to confirm there is space for you on the volunteer team for a specific date.

How do I enroll in the PAX Points Program?

Enrolling in the PAX Points Program is easy. Within one week of your first time volunteering at a workshop or event, send an email to PAXPoints@understandmen.com. Include the following information:

  • Subject Line: PAX Points Program Enrollment Request
  • In the body of the email: Include your name, phone number, and the name, date and city of the workshop where you volunteered.

PLEASE NOTE: You cannot earn PAX Points until you have enrolled in the PAX Points Program.

Can I receive PAX Points for times that I volunteered before I registered into the PAX Points Program?

NO - you become eligible to receive PAX Points only AFTER enrolling into the PAX Points Program. PAX Points are not awarded retroactively.

How many PAX Points can I earn volunteering at an event?


Making Sense of Men and Community Introduction Events:

One full event: 50 Points

  • Volunteers are expected to arrive at least an hour and a half prior to the start time of the Community Introduction event and stay until one hour after the events ends.

2 Day Weekend Workshops:

One full day: 50 Points
Two full days: 150 Points

  • 2 Day Workshops include: The Queen’s Code Workshop, A Hero's Challenge: Being An Extraordinary Man™, The Queen’s Code for Sex, The Queen’s Code Challenge: Understanding Women and the PAX World Tour™.
  • For all 2 Day Workshops, volunteers are expected to arrive at least an hour and a half prior to the start of the day and stay until one hour after the workshop day ends each day they volunteer. End times vary
  • PAX Points are not given for half-days.

3 Day Weekend Workshops:

One full day: 50 Points
Two full days: 150 Points
Three full days: 300 Points

  • 3 Day Workshops include: The Queen’s Code for Life (the Queen Course) and The Queen’s Code for Relationships.
  • For all 3 Day Workshops, volunteers are expected to arrive at least an hour and a half prior to the start of the day and stay until one hour after the workshop day ends each day they volunteer. End times vary.
  • PAX Points are not given for half-days.

How does PAX keep track of the PAX Points that I earn?

When you volunteer at a weekend workshop or Community Introduction event, the Workshop Manager records your participation on the volunteer team and forwards it to the PAX Points Administrator. The Administrator confirms you are enrolled in the program and records the points earned.

How can I check my PAX Points balance?

Send an email to PAXPoints@understandmen.com Subject Line: PAX Points Total for (Your Name).

Do my PAX Points ever expire?

YES and NO – All PAX Points earned prior to June 1, 2012 have expired. On June 1, 2014 we improved the program and PAX Points earned now do NOT expire.

How many PAX Points can I apply to a workshop purchase?

The table below shows you the amount of PAX Points you may apply to first time registrations into workshops. 1 PAX Point = $1 to be applied to the workshop price. PAX Points are not redeemable for cash.

Workshop Price Applicable PAX Points
A Hero's Challenge: Being An Extraordinary Man $849 235 Points
The Queen’s Code Workshop
formerly Celebrating Men, Satisfying Women
$849 235 Points
The Queen’s Code for Sex
formerly Celebrating Men & Sex
$795 200 PAX Points
The Queen’s Code Challenge: Understanding Women (for one)
formerly Understanding Women: Unlock the Mystery
$795 200 PAX Points
Dance of Partnership $1,295 200 PAX Points
The Queen’s Code for Life
formerly Celebrating Women (The "Queen" Course)
$1,195 300 PAX Points
The Queen’s Code for Relationships
formerly Celebrating Men & Marriage
$1,195 300 PAX Points
Extreme Queen ("Queen 2")
formerly Embracing The Queen
$1,995 400 PAX Points
Core Partnership $5,000 400 PAX Points

* Price refers to the current workshop price listed on the PAX Programs website. Prices are subject to change without notice. Please check the understandmen.com web site for current pricing.

PLEASE NOTE: – The total PAX Points which can be applied must be earned prior to redeeming. No exceptions will be made.

How do I apply PAX Points to a workshop registration or package?

  1. Register on the website, at a workshop or event and authorize a credit card payment for the program(s) at full price.
  2. When you receive the registration confirmation email, forward it to PAXPoints@understandmen.com within 10 days to apply eligible points to the registration.
  3. We will respond to your request as soon as possible, typically within three weeks.
  4. If points can be applied and you paid in full, you will receive a refund to the credit card used to pay for the registration according to the PAX Points table above.
  5. For a payment plan the applicable amount will be deducted from the end of your payment plan.
  6. We will adjust your points balance and confirm by email when the process is complete.

We recommend that you check your points balance prior to making the purchase. Send an email to PAXPoints@understandmen.com Subject Line: PAX Points Total for (Your Name).

Can I apply PAX Points to the purchase of a workshop package?

YES - See topic above.

Can I use PAX Points to review a workshop?

NO - PAX Points can only be applied to first time registrations into the workshops listed in the table above.

Can I use my PAX Points for Extreme Queen (Queen II)?

YES - you can apply 400 PAX Points to the current price for the Extreme Queen workshop.

Can I apply PAX Points to the PAX Mastery & Certification Program?

YES - The amount of PAX Points you can apply varies from zero to 500 points depending on Purpose and when you register. For current pricing, CLICK HERE.

Purpose Applicable PAX Points for Early Bird Registration
(November 3, 2015 to January 27, 2016)
Applicable PAX Points for Regular and Late Registration
(January 28 to March 23, 2016)
Community Ed 100 PAX Points max 500 PAX Points max
Professional Certification Not available 500 PAX Points max
Coaching Certification 250 PAX Points max 500 PAX Points max
Personal Mastery 100 PAX Points max 100 PAX Points max (until March 2)

How do I apply PAX Points to the PAX Mastery & Certification Program?

We recommend that you check your points balance prior to making the purchase:

  1. Register on the website, at a workshop or by phone and authorize a credit card payment for the program at full price.
  2. When you receive the registration confirmation email, forward it to PAXPoints@understandmen.com within 10 days to apply eligible points to the registration.
  3. We will respond to your request as soon as possible, typically within three weeks.
  4. If points can be applied, you will receive a refund to the credit card used to pay the deposit according to the Purpose and date of registration listed above.
  5. We will adjust your points balance and confirm by email when the process is complete.

Can I apply PAX Points to the purchase of books, CDs and DVDs?

PAX Points can be applied to purchases of the Understanding Women DVD and the Celebrating Partnership with Alison Armstrong Audio CD and Workbook set only. 100 PAX Points may be applied to the current web price for these products. For product price, please check our website. PAX Points cannot be applied to these products when purchased in packages since packages are already steeply discounted.

How do I apply PAX Points to the purchase of the Understanding Women DVD or Celebrating Partnership product?

We recommend that you check your points balance prior to making the purchase:

  1. Complete the purchase with a credit card on the website, at a workshop or event.
  2. When you receive the purchase confirmation email, forward it to PAXPoints@understandmen.com and ask if you can apply points to the purchase.
  3. If points can be applied, $100 will be refunded to the credit card used for the purchase.
  4. We will adjust your points balance and confirm by email when the adjustment and refund are complete.

Can I apply PAX Points retroactively?

NO - PAX Points may not be applied toward workshops purchased prior to the time that you enrolled into the PAX Points program. No exceptions will be made.

Can I gift PAX Points to someone else?

YES - you are welcome to gift PAX Points to friends and family. We recommend that you check your points balance prior to gifting.

How do I gift PAX Points to someone else?

Send an email to PAXPoints@understandmen.com. Include the following information:

  • Subject Line: Gifting PAX Points (Your Name)
  • In the body of your email: Include the name of the person and the number of points you wish to gift to them.

Your friend or family member can then apply the points according to the Terms and Conditions of the PAX Points Program.

Can I receive a refund of my PAX Points if I cancel a registration?

To cancel a workshop registration, contact Customer Care by phone Tuesday through Friday, 8:00 am to 6:00 pm Pacific Time. After cancellation, you may request a refund of PAX Points.

PLEASE NOTE: Workshop cancellations are subject to a Cancellation Fee in accordance with the PAX Programs Registration Terms and Conditions. To review the PAX Programs Registration Terms and Conditions, please click on this link: understandmen.com/about/termsandconditions.html

How do I request a refund of my PAX Points?

After you have canceled a registration with Customer Care, please send an email to PAXPoints@understandmen.com. Include the following information:

  • Subject Line: Refund PAX Points (Your Name)
  • In the body of your email: Include the name of the workshop you canceled and the number of points you would like to have returned to your point balance.

We will respond to your request as soon as possible typically within three weeks.

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